TERMS & CONDITIONS

Policies

The Black Bear Manor is a small, family-run business and we have created a space to be enjoyed and respected.
As we will do our best to serve you, please return the courtesy.
Thank you!

Reservation Policy:
Black Bear Manor requires a refundable deposit equal to 50% of your total stay or 1 night whichever is greater, with the balance due upon arrival. For reservation of one night only, full payment in advance is required.
Guests are responsible for payment in full for all nights reserved, regardless of their actual arrival or departure.
Your credit card will be charged upon arrival for the balance due for all room nights reserved regardless of actual arrival or departure.

Groups or Wedding parties:
Please contact us personally with your request for a group stay at the Black Bear Manor to see if we can accommodate your needs. A deposit of 50% is required at the time of booking and payment of the balance is required 30 days prior to arrival. It is a 30 day cancellation policy for 5 rooms or more. If you cancel with less than 30 days of your arrival, you will be responsible for the rooms unless we can re-book them. During our high season (and holidays, etc.) bookings for 5 rooms or more will have a 60 day cancellation policy and a full deposit is required at the time of booking.

Cancellation Policy:
We ask you to read our cancellation policies carefully.
A 14 day cancellation notice is required. If you cancel less than 14 days of your arrival, you will be responsible for the FULL PRICE of the rooms unless we can re-book them. If we re-book your rooms we will refund your deposit, less a $30.00 cancellation fee, if you cancel more than 14 days of your arrival, we will automatically refund your deposit less a $30.00 cancellation fee.

General Information:
Check-in time is 3:00 p.m. – 6:00 p.m. (Early or late arrival by special arrangements only, please.)
Check-out time is11:00 a.m.
We apologize, but we do not accept children under 16 years old and pets CANNOT be accommodated.

For health and safety of our guests, the entire Black Bear Manor property is non-smoking.
The Black Bear Manor is privately owned and reserves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or loss of money, jewelry or valuables of any kind.

Black Bear Manor Policy Details:
Smoking, e-Cigarettes, Water pipes, Candles, etc.: The Black Bear Manor is completely a non-smoking facility, this includes the hotel grounds. A $250 cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility. Any charges resulting from deodorizing the property or other smoke related maintenance shall be the financial responsibility of the occupant of said room; this includes but is not limited to false alarms with the Ouray Fire and Police Departments and lost revenue. Furthermore, the act of smoking voids any discount rate and said occupant will be financially responsible for all discounted room revenues.

Damage to hotel property: Guests shall keep the Hotel room in a good condition and maintain hygiene and cleanliness. We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of hotel property: We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.

Safety & Security: The hotel is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms.

Unregistered Persons: Private visits from unregistered persons in hotel guest rooms is not permitted. A maximum of 2 (two) people (unless otherwise noted in reservation and/or room capacity or additional arrangements are made in advance) are permitted to be registered to a room and must provide valid identification. The hotel has the right to request guests and/or third parties, to vacate room or leave the hotel premises, whenever not respecting any article of the hotel’s internal rules, or behaving improperly at the criteria of the hotel management.